#544 Complaining

You know, when people say, stop complaining, and be grateful to what you have. Make most of what you have etc etc.

I think, these quotes do not apply in customer rights, or consumerism. If customers don't complain, how would a business improve? How would sellers know what they lack of? How would sellers know what customers want?

So I guess I'm one of the customers, who like to give complaints. Sometimes I feel like I'm being annoying and not being grateful. But thinking that a business should know what customers think? Sellers themselves are not all perfect.

This reminds me of a Matta-Fair's promoter. She called my husband, and he didn't want it. He didn't need it. She snapped at that, man. She said, "Kalau encik tak nak package ni, there must be something wrong with you." WOW. That's harsh. So stupid. I just can't brain her marketing skills. W. T. H.

Actually, I just wanted to talk about kaeki and meinty. The things I want to complain are small issues but it just irks me. 

Kaeki's jeans. It says on the measurement that it is 26 inches, stretched to 35 inches. So here, wouldn't you think that without doing anything (stretching or adjusting to make it smaller) to the pants, the waist is 26 inches? So the waist measurement made me buy the pants because I don't need to adjust anything. I don't need to tie it to make it tighter on my waist. But when I tried it on, it is so freaking loose. I thought it was 28 inches, but it is a good 30-freaking-inches. 4 inches difference? Or ~9cm difference? And you only allow like what, 1cm difference?

And you know what's worst? They proudly present the symbol of inches in the measurement chart as ', i.e a single apostrophe. That's the symbol for foot?!?!?!?!?!? The ignorance! You are busy with your own business, that you don't take your collaboration seriously? Three heads but not a single person to notice that small mistake?

Move on to meinty. There's a measurement on the one I bought and already wear it twice by now. It has dropped shoulders, 24" (thankfully they spell the symbol right). And the sleeves are 26". I asked, is the sleeve measurement from neckline or shoulderline? She answered shoulder. If it's from shoulder, then it's kind of really long if you look at the photo. Like I would believe it's from shoulder if the length is around 19-20". Even that is already long enough. I didn't argue much because she said the sleeves are long, especially if you usually wear M size, and the fact that it does look long in the photos for a quite broad shoulder person.

It fits well when I tried it on. I like it even. Just that, her answer 'shoulder' for the measurement, it irks me. Because it's only a good 17 inches, while the length from neckline is 27-28 inches. So, the measurement that she put on is probably from neck line and NOT shoulder line, even though it's out 1-2 inches, because maybe they don't take into account the cuff length.

Here I am, wondering, what does it mean by measurement from neck line or shoulder line? You don't expect people to measure the shoulder length from a non-existing line, that only you know about it? Lol SHAKE MY HEAD

Sorry. I haven't told them about this, but I'm going to, now. I hope I don't come as too harsh. I don't want to. Just want to let them know. Shrugs.

Update 12:50pm

Texted (WA-ed) Meinty. They apologised and politely said will take note on the measurement. Good PR skills yaw

Update 2:42pm

Texted Kaeki agent. And dare her to say, "Dia ok je sebab adjustable *smiley*." Like, sis, okay to me or okay to you? Okay to you? Why? You don't need to forward this matter to HQ?

I thought of anonymously complain about this. Also thought that, isn't that being coward? But then I realise, so what? I'm a real customer. I exist. I bought your items and I deserve to be anon. There are anon feedbacks in this world.

Anyway, obviously it's not okay for me? I complained, and I explained why. Like, is it not better if you ask, instead of giving a statement? For instance, "Does it fit you well?" or "Do you want an exchange?" or "Apologies for the wrong measurement."

Oh well